Wish I would have read through the forum first. I’m having the same issue as you. Paid for a service and received nothing. Not even an email. If you paid via PayPal you can dispute it, or if via a credit card they will do a chargeback. It seems most of the payment issues are to this email address. firstname.lastname@example.org
. Future subscribers you have been warned. Through further research I have found a local reseller. He said the service is buggy at the moment.