- Posts: 418
- Joined: Thu May 07, 2015 6:55 pm
Please accept our deepest apologies for we're very sorry about the bad experience on our service the last week.
We've been making some important changes on all of our platform with the ultimate goal to improve our service in general to give you the best streaming experience.
This is not an excuse, and we understand your frustration at having to deal with this kind of problems.
As you may already know, your accounts won't expire while we're working on these changes.
Please be assured that we'll make everything at our possibilities to prevent this type of situation. I regret that we provided you with bad service and a poor customer experience as we value our customers and understand how important it is for you to have a stable service.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by a private message (PM), email, or through the Ticket System.
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