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New Radiosity update not working

Posted: Thu Dec 27, 2018 4:33 pm
by gtoney
It looks like a new Radiosity update was released, since the launch of the app and the appearance has changed. Further, once in the app, only the Movie icon is live, but even it times out after several seconds (just as all navigation attempts do) and it exits the app.

My subscription is current, but I'm not sure if uninstall/reinstall is going to help me? I have heard that I need to restore the "old" version of the app for my Android box.

Thanks for any help!

Re: New Radiosity update not working

Posted: Thu Dec 27, 2018 4:42 pm
by myfishtv

Re: New Radiosity update not working

Posted: Thu Dec 27, 2018 4:48 pm
by gtoney
Thanks..now I understand...partially!

I purchased directly (no reseller).

Do I simply raise a support ticket for the old version to be reloaded to my account? How long will it probably take?

Re: New Radiosity update not working

Posted: Thu Dec 27, 2018 5:59 pm
by myfishtv
yes support ticket and i don't know how long it will take. because i don't has access to that part of the system

Re: New Radiosity update not working

Posted: Thu Dec 27, 2018 11:55 pm
by Ferdie939
I have the same problem. Can't revert to previous version because app does not stay put long enough.

Re: New Radiosity update not working

Posted: Fri Dec 28, 2018 12:11 pm
by gtoney
I have submitted a support ticket but without response. My friends who utilized resellers were reset within hours of the request and are back up and running.

My last support request went unanswered for over 72 hours, so I'm not terribly impressed nor encouraged by my chances this time, especially when this was obviously a known issue at the time of release, yet they opted to force it on everyone without a plan for immediate corrective action

Re: New Radiosity update not working

Posted: Fri Dec 28, 2018 11:18 pm
by Ferdie939
Nothing works. I tried to revert to the legacy version, but Radiosity times out before I have time to accept reverting to the legacy version. This is really unacceptable.

Re: New Radiosity update not working

Posted: Fri Dec 28, 2018 11:36 pm
by myfishtv
you cannot revert it on your end. if you got your subscription directly thru paying this site then you must open a ticket. if you got it thru a reseller then ask your reseller to rollback your account.

Re: New Radiosity update not working

Posted: Fri Dec 28, 2018 11:39 pm
by Ferdie939
I have opened a ticket. No response yet. I also received instructions from the Radiosity team to go on settings and revert to the previous version, but Radiosity times out before I can complete the process.

Re: New Radiosity update not working

Posted: Sat Dec 29, 2018 1:16 am
by myfishtv
send me a private messg and i will try to help better via private messg.