Admin Help Please

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alexcruz71
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Admin Help Please

Postby alexcruz71 » Sun Nov 18, 2018 9:11 pm

Need help on getting support ticket 6188 looked at.

Any admin in here can help out?

Been waiting on this for a few days now, should be easy to resolve.

Appreciate the help, thanks

alexcruz71
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Re: Admin Help Please

Postby alexcruz71 » Mon Nov 19, 2018 3:37 pm

Hello?????

Any Admin?

Plz help

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Radiosity2017
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Re: Admin Help Please

Postby Radiosity2017 » Mon Nov 19, 2018 5:27 pm

Contact directly to an admin .......
Last edited by Radiosity2017 on Sat Nov 24, 2018 1:36 pm, edited 1 time in total.

chameleon
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Re: Admin Help Please

Postby chameleon » Wed Nov 21, 2018 6:46 pm

Also NEED HELP with support. Tickets 6185,6190, and 6199 pending with no response since 11/13/18. Waiting on credits to be added to panel since then...PLEASE ADVISE

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Radiosity2017
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Re: Admin Help Please

Postby Radiosity2017 » Wed Nov 21, 2018 7:15 pm

I can not do anything, the only way I can help is when they buy my credits directly from me and they have the panel with me

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admin
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Re: Admin Help Please

Postby admin » Fri Nov 23, 2018 4:15 pm

chameleon wrote:Also NEED HELP with support. Tickets 6185,6190, and 6199 pending with no response since 11/13/18. Waiting on credits to be added to panel since then...PLEASE ADVISE


Problem was solved by the ticket system

tonightjr0905
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Re: Admin Help Please

Postby tonightjr0905 » Sun Nov 25, 2018 7:11 pm

I need help with the Black Friday deal. I have sent tickets to look into this situation. Keeps giving me Payment Fail, Try again later or tomorrow. I tried numerous times and used three different credit cards. Will the promotion be extended? Please acknowledge.

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Re: Admin Help Please

Postby admin » Thu Nov 29, 2018 7:30 pm

tonightjr0905 wrote:I need help with the Black Friday deal. I have sent tickets to look into this situation. Keeps giving me Payment Fail, Try again later or tomorrow. I tried numerous times and used three different credit cards. Will the promotion be extended? Please acknowledge.

We're so sorry about this inconvenience...so, here's the good news..
Once we finished to setup the new payment system (within the next 10 days) everyone who tried to purchased or renewed an account during the BlackFriday promo dates will receive an email from us to honor the price we published in the promo.

blucosh
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Re: Admin Help Please

Postby blucosh » Fri Nov 30, 2018 5:29 pm

I made a successful payment during the Black Friday deal to A Gxxxxx via Paypal (like the sale email said to) and I have yet to get my new expiration date on my account. I paid $84 for Premier to extend my account to 2020. It cleared in my Paypal account as well as on my credit card already (so I am certain it was successful). I have tried emailing and also filing a support ticket but still no help. Anyone know what to do about that? BTW when I send an email to admin for Radiosity it is kicked back by their server.


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