movies not playing

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bighablo3631
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movies not playing

Postby bighablo3631 » Tue Jun 07, 2016 2:27 pm

There are a lot of movies that will not play the load bar on the bottom goes to half way then no signal displays. This has been happening since march i have changed the hdmi cable tried it on a different television deleted and reloaded the radiosity app (I have a roku 2) Is there any fix for this? None of the new movies released work at all.
Dennis

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myfishtv
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Re: movies not playing

Postby myfishtv » Tue Jun 07, 2016 2:58 pm

can you please list a few of the movies that you say do not work, this will help us to fix the issue

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Re: movies not playing

Postby admin » Wed Jun 08, 2016 1:23 am

Hello,
Please post here some of the movies that isn't working to allow our team fix them asap

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djkillerfoti
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Re: movies not playing

Postby djkillerfoti » Sun Jul 10, 2016 11:01 pm

Is there a way to fix movie loading it dose it every 2 to 3 minutes?

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Re: movies not playing

Postby admin » Thu Jul 14, 2016 12:56 am

Hey djkillerfoti,

Just let us know which ones are those failing, to allow us fix them all asap

fdeonarine
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Re: movies not playing

Postby fdeonarine » Fri Sep 30, 2016 2:15 pm

Hi Team ,

i have been getting the same complaints from a few customers as well .
movies & series both ..there is no specific one..just any at any time .
perhaps check your servers capacity if it's not overloading or reaching peak ?

thanks in advance

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Re: movies not playing

Postby admin » Fri Sep 30, 2016 9:41 pm

admin wrote:
fdeonarine wrote:Hi Team ,

i have been getting the same complaints from a few customers as well .
movies & series both ..there is no specific one..just any at any time .
perhaps check your servers capacity if it's not overloading or reaching peak ?

thanks in advance


Our datacenter capacity does not even reach 20% of load, we warranty we have a strong servers and a huge internet bandwidth to support all our current and future customers for the next couple of years.

As tv shows and movies are uploading all days all day, we really appreciate identify and send me those which your customer complain in order to fix those particular VOD content asap.

--
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fdeonarine
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Re: movies not playing

Postby fdeonarine » Mon Oct 03, 2016 8:41 am

i myself was watching "secret life of pets" and " & "Criminal" yesterday with the issue .
thanks.

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Grantdthompson1
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Re: movies not playing

Postby Grantdthompson1 » Mon Oct 03, 2016 8:53 am

I had issues where movies would buffer - almost like you have a slow internet connection - then carry on again....happened allot during I.T. and Gostbusters - it would stop - freeze - then sort of go back a few seconds - then you would hear sound - then it would catch up to the picture - then continue.

This one did not want to play - The Good Neighbor

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Re: movies not playing

Postby Grantdthompson1 » Mon Oct 03, 2016 8:54 am

Same with this one - buffering - Mechanic: Resurrection (2016) - over the weekend.


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