Radiosity unlinking

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Meeko
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Radiosity unlinking

Postby Meeko » Thu Oct 04, 2018 9:19 pm

I have a customer that is using an android box. Every couple days the app unlinks itself from their account and shows a new code to reconnect. I don't have to unlink from panel all I have to do is enter new code.

Anyone else experience this?

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myfishtv
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Re: Radiosity unlinking

Postby myfishtv » Thu Oct 04, 2018 9:49 pm

i have heard if this what i do is give the client his login info so they can link themselves everytime this happends

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Meeko
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Re: Radiosity unlinking

Postby Meeko » Thu Oct 04, 2018 10:56 pm

Thanks myfish.
Thats what I did already.
Just wondering if its a box issue or a software issue.

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Auz
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Re: Radiosity unlinking

Postby Auz » Fri Oct 05, 2018 12:21 pm

Meeko wrote:I have a customer that is using an android box. Every couple days the app unlinks itself from their account and shows a new code to reconnect. I don't have to unlink from panel all I have to do is enter new code.

Anyone else experience this?



Check if they have es file explorer installed or any other app that clears the cache etc. that is what is causing the unlink from the androidbox, some android devices have an automated space saver function that keeps clearing it. look out for those apps and uninstall them, once that is done they shouldnt have any more unlink issues

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Re: Radiosity unlinking

Postby tnt116 » Fri Oct 05, 2018 4:02 pm

I have buzz box and it keeps unlincking witch app would it be

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Re: Radiosity unlinking

Postby admin » Fri Oct 05, 2018 5:58 pm

Meeko wrote:I have a customer that is using an android box. Every couple days the app unlinks itself from their account and shows a new code to reconnect. I don't have to unlink from panel all I have to do is enter new code.

Anyone else experience this?


Ensure your customer have installed the latest radiosity apk version , can be found here: radiosity.apk


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